Wheel E Friendly Taxis

Terms and Conditions

These are the terms and conditions by which Wheel E Friendly conducts its business with the Customer (), the Passenger (the person travelling) and the Controller (the person booking the journeys). Wheel E Friendly reserves the right to change these terms and conditions without notice.
Wheel E Friendly is intent on providing a safe reliable service to all of its customers.
We are fair to our customers and promote goodwill where possible.
Whilst we will exercise all due care and consideration to carry out our Customers and/or Passengers instructions we will not be liable for any incident or loss due to circumstances beyond our control.

Transport of Goods

All parcels, packages and goods are transported at the customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover

Right to Refusal

Wheel E Friendly reserve the right to refuse to carry any person or items that the driver deems to be likely to cause him or his vehicle harm or damage in any form. The judgment of the driver will be final.
Wheel E Friendly may charge for any costs involved.

Quotes

All quotes, unless confirmed, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

Quotations provided exclude any expenses accrued by the driver or the company, which will be appended at the conclusion of the journey.

Charges

We will calculate the final fares based upon mileage incurred, time and out of pocket expenditure.

The charge rate will vary according to the type of vehicle/service required for the journey.

We operate fixed rates for journeys to or from the local areas to the airports and to most London postal codes. Parking fees are excluded from all provided quotations.

Most journeys are quoted as travelling via the shortest route. If the route varies from this, by request from the customer to use an alternate route, Wheel e Friendly reserves the right to charge the Client for any extra mileage incurred.

Surcharges

We reserve the right to apply a surcharge to:

Out of area to Out of area journeys
Collection from Airports and Stations
Christmas and New Year
Special events

Supply of Larger Vehicles

The Company reserves the right to supply larger vehicle than that ordered for any journey. In this event, no additional charge shall be made to the Client unless the additional seating capacity is utilised.

Cancellations

Wheel e Friendly assume a journey request is still valid until:

The Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the office of Wheel e Friendly and receives confirmation by the member of staff that it has been cancelled.

Our driver and / or supporting staff have satisfied themselves that they are unable to pick the Passenger up for any reason.

Until then we will take all reasonable care to complete the booking.

In the event of the cancellation of the journey Wheel e Friendly may charge for any costs incurred until the time when it is apparent that Wheel e Friendly have been satisfactorily informed of a cancellation of booking or Wheel e Friendly have been unable to contact the Passenger.

There is no charge for a journey cancelled prior to it being dispatched.

Where a journey is cancelled after the driver has been dispatched the Customer may be liable for a charge.

Where the driver is unable to find a Passenger after making all reasonable efforts the Customer may be charged.

Where a Customer or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to the driver, the Client may be liable for a cancellation charge.

Cancellation Charge

A Cancellation Charge is calculated to pay for the time and miles and incidental costs of the driver when they are unable to pick up a passenger.

Complaints

Any complaints can be made at fs@wheelefriendly.co.uk. We take our complaints very seriously and aim to resolve them fairly and without prejudice as quickly as possible. We keep all our information confidential and do not pass information to anyone.

Any serious complaints are reported to both the Police and TFL within 24 hours.

Account Charges

All invoices are issued without VAT. We are not VAT registered.

Our Payment Terms are 7 Days after invoice date.

Security of the account

It is the responsibility of the Customer / Account holder to ensure adequate security to ensure that the account is not abused.

The Customer / Account holder will be liable to pay all bookings made on the account.

Payment

The Customer undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest under section 69 of the County Courts Act 1984 at the rate of 8% a year.

Queries

All queries are to be raised in writing within 14 days of invoice.

Lost Property

Wheel e Friendly accepts no responsibility for private property lost in our vehicles, including accepting any liability should lost property be returned for any reason to someone who is not its owner – e g if someone makes a false representation to Wheel e Friendly of ownership of property.

Property that is found in the vehicles will be kept for a period of twelve months (12), after which it will be disposed of.

In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.

While every effort will be made to identify the possible owner of lost property and then make contact with them, Wheel e Friendly will not return the property to that person unless they provide the details set out in the previous paragraph.

Wheel e Friendly will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.

All items sent at owner's risk.

Note that Wheel e Friendly will NOT automatically arrange insurance during transit Wheel e Friendly will only arrange insurance during transit if it is specifically requested in writing at the time of reclaiming found property - and then Wheel e Friendly will only arrange the insurance that is made available as "standard" by the carrier chosen by Wheel e Friendly (so Wheel e Friendly will not be liable for the suitability)